Complaints Process
External Complaints Process
If something has gone wrong, I want to know, please discuss it with me in the first instance to see if we can rectify the situation.
Please send an email to trudie@trublue.nz and tell me what has happened and how we can resolve matters. If you have any documents or correspondence that will help me understand your complaint, please attach them to the email.
When I receive your complaint, I will:
acknowledge your complaint within 1-2 working days.
gather and evaluate information about your complaint.
respond to you within 20 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL).
FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL:
by calling 0800 347 257
by emailing complaints@fscl.org.nz
through FSCL’s website: www.fscl.org.nz
writing to: FSCL PO Box 5967 WELLINGTON 6011
TruBlue Financial Adviser
Trudie Rutherford
FSP number: F649269
Trublue Limited FSP1007385
Office hours: weekdays
8am - 5pm
Tauranga based
Personal Insurance
Mortgage Protection
A safety net for your most significant investment, ensuring your mortgage payments are covered in times of unexpected hardship.
Income Protection
Reassurance that even if life throws unexpected challenges your way, your financial stability can remain intact.
Health Insurance
Have access to quality healthcare when you need it most, providing peace of mind and financial security during illness or injury.
Life Insurance
Know that your loved ones will be financially protected in the event of your passing, ensuring their future security and wellbeing.
Trauma Cover
Financial support during challenging times, allowing you to focus on recovery without worrying about financial burdens.
Disability Cover
Offers financial security in the event of a life-altering injury or illness, knowing you're protected against the unexpected.
